Adjacent Capability

    WhatsApp & SMS
    Automation.

    Quick answer:Aucta AI builds enterprise-grade WhatsApp and SMS automation systems using the official Meta Cloud API. We deploy missed-call text-back systems, automated quote follow-ups, and interactive WhatsApp chatbots that qualify leads, book appointments, and send service reminders directly to your customer's phone, achieving 95%+ open rates compared to email.

    Email is dead for urgent communication. Move your lead capture, quote follow-ups, and customer service to the platforms where your customers actually spend their time.

    Automate your messaging
    The communication gap

    Why your emails
    are being ignored.

    Your customers receive 100 emails a day. They receive maybe 5 text messages. If you are still relying entirely on email to win business and communicate with clients, you are playing a losing game.

    The Missed Call Penalty

    When a new lead calls your business and you don't pick up, they don't leave a voicemail. They simply tap the back button and call the next business on Google.

    Abysmal Email Open Rates

    You are sending quotes, service reminders, and urgent updates via email, and 80% of them are sitting unread in a spam folder.

    Chaotic Communications

    Your staff are using their personal WhatsApp accounts to text clients. You have no oversight, no CRM record of what was said, and when they leave, the client relationship leaves with them.

    No-Show Appointments

    Engineers arrive at a property only to find the customer isn't home because they forgot about the appointment, wasting fuel and a billable hour.

    The Process

    How conversational
    commerce works.

    We integrate the official Meta APIs directly into your CRM, allowing you to build rich, automated workflows right inside WhatsApp.

    01. Unified Inbox Setup

    We connect your official WhatsApp Business API and SMS channels into a single, unified inbox that syncs directly with your CRM.

    02. Conversational Flows

    We design automated conversational 'trees' (using quick-reply buttons and AI intent recognition) to qualify leads entirely over WhatsApp before a human ever speaks to them.

    03. Triggered Alerts

    We integrate WhatsApp/SMS with your operational software to send automated appointment reminders, 'engineer on route' alerts, and quote follow-ups.

    04. Missed Call Rescue

    We implement the Missed Call Text-Back system, ensuring every unanswered inbound call immediately receives an engaging SMS.

    Conversational AI Agents.

    Watch how an AI-powered WhatsApp agent can naturally converse with a lead, instantly qualifying their issue and booking them in without sounding like a robotic menu.

    Aucta Plumbers
    Verified Business
    Hi, can you help with a boiler repair please?
    Hi there, yes absolutely we can help with that! Is it completely broken down (no heat/hot water) or just making a strange noise?
    Completely broken, no heating at all and it's freezing! 🥶
    Oh no! We've got an engineer nearby who can be there in about 45 mins. Our emergency callout is £80. Shall I book you in?
    Type a message...
    Common questions

    About messaging
    automation.

    Do you use the official WhatsApp Business API?

    Yes. We build entirely on the official Meta WhatsApp Cloud API. This ensures your number won't get banned, allows for verified business profiles, and lets us build complex interactive buttons and automated flows.

    Can customers reply to the automated WhatsApp messages?

    Absolutely. The automation handles the initial outbound message (e.g., 'Hi John, your engineer is 30 mins away'). If John replies 'Can you use the side gate?', that message drops straight into your team's unified inbox to reply manually.

    How does the missed call text-back work?

    When your business phone rings and goes unanswered, our system instantly triggers an SMS: 'Hi, sorry we missed your call. We're currently on a job. How can we help?'. This simple automation stops 80% of prospects from calling the next competitor on Google.

    Is SMS/WhatsApp better than email for B2B?

    It depends on the context, but generally, yes. Email open rates hover around 20%, whereas WhatsApp and SMS have open rates of 95%+. For quick confirmations, quote follow-ups, and urgent updates, text-based messaging is far superior.

    Can we send bulk promotional messages via WhatsApp?

    Yes, but Meta has strict rules around spam. We design 'opt-in' marketing flows (like a VIP club for your best clients) where we can broadcast highly targeted offers, newsletters, or seasonal reminders securely and legally.

    Stop emailing.
    Start texting.

    Book a call to see how we can integrate WhatsApp and SMS directly into your sales process to double your response rates instantly.

    Build your WhatsApp flow