Automated Nurture
& Reviews.
Stop letting quotes go cold and happy customers leave without a review. Build an automated engine that systematically follows up and closes deals while you're busy running the business.
Why you are leaving
revenue on the table.
In almost every service business, the fortune is in the follow-up. But when things get busy, chasing quotes and asking for reviews are the first tasks to be dropped.
Leads Going Cold
A prospect enquired three months ago but wasn't ready to buy. You forgot to follow up, and now they've bought from a competitor who stayed in touch.
Forgotten Quotes
You spend an hour writing a detailed quote, send it off, get busy on site, and completely forget to chase them. Easy money is left on the table.
Missing Reviews
You deliver a brilliant service, the customer is thrilled, but nobody remembers to ask for a Google review. Your online reputation stagnates.
Inconsistent Messaging
When you do remember to follow up, the message is rushed, generic, and lacks the professional polish that wins high-ticket deals.
How we build a
relentless engine.
We remove human memory from the equation, ensuring that every prospect and customer gets the exact right message at the exact right time.
01. Journey Mapping
We map out every touchpoint in your customer journey: from initial enquiry, to quote sent, to long-term cold lead, to completed job.
02. Sequence Architecture
We write highly personalised, plain-text email and SMS sequences tailored to those specific touchpoints that sound authentically like you.
03. Trigger Integration
We connect the sequences to your CRM or operational software. When a status changes (e.g., 'Quote Sent'), the relevant sequence begins automatically.
04. Review Gateway
Upon job completion, the system automatically asks for a 1-5 rating. Happy customers (4-5 stars) are routed directly to your Google Business Profile.
The Review Gateway.
Watch how the system intercepts completed jobs, politely asks the customer for a 1-5 rating via SMS, and autonomously routes happy customers to Google while sending negative feedback straight to the owner.
About automated
nurturing.
Do automated follow-ups feel robotic to the customer?
No. The system uses dynamic variables (their specific project details, the date they enquired, the service they need) to construct plain-text emails and SMS messages that look exactly like you sat down and typed them from your phone.
When does a 'nurture sequence' actually trigger?
Whenever a specific event happens in your CRM. For example: A quote is sent (triggers the 3-day and 7-day quote follow-up). A job is marked 'Complete' (triggers the review request). A lead is marked 'Not Ready' (triggers a 3-month long-term nurture sequence).
How does the review automation filter out bad reviews?
We typically build a 'review gateway'. Upon job completion, the automated system sends a polite message asking the customer to rate their experience from 1 to 5. If they rate 4 or 5, it automatically thanks them and provides a link to your Google Business Profile. If they rate lower, it routes an alert directly to the business owner to handle the feedback privately.
Can it follow up via SMS/WhatsApp instead of just email?
Yes, we highly recommend multi-channel follow-up. For trade and B2B services, an SMS check-in 48 hours after a quote is sent usually gets a much higher response rate than an email.
What happens if they reply to an automated message?
The automation immediately stops. The reply is routed directly into your inbox or CRM for a human to take over, ensuring you never accidentally send an automated 'just checking in' message to someone who has already said yes.
Never miss a lead.
Never drop a quote.
Book a call to see how we can plug the leaks in your sales process and systematically generate more 5-star reviews on autopilot.
Book a capability demo