AI Email &
Enquiry Handling.
Respond to every sales enquiry in 60 seconds, 24 hours a day. Turn your inbox from a chaotic bottleneck into an automated lead generation machine.
Why your inbox is
losing you money.
When a potential customer emails three companies for a quote, 80% of the time, they book with the company that replies first. If you are stuck on-site or in meetings, you are losing that business.
The Overflowing Inbox
Starting every morning with 50+ unread emails, spending hours just sorting the junk from the genuine sales enquiries.
Slow Response Times
In today's market, the company that replies first usually wins the job. If it takes you 24 hours to reply to an enquiry, the lead is already gone.
Repetitive Typing
Typing out the exact same answers to 'how much does X cost?' or 'do you install in Y area?' multiple times a day.
Lost Opportunities
High-value commercial tenders or urgent repair requests getting buried under supplier newsletters and routine questions.
How the AI inbox
triage works.
We don't replace your email client. We build an invisible intelligence layer that sits on top of it, organising the chaos before you even open your laptop.
01. Real-Time Ingestion
Every email that hits your inbox is instantly securely read by the AI within milliseconds, 24/7.
02. Intent Classification
The AI categorises the email: Is it a new sales lead? A supplier invoice? An angry customer? A routine FAQ?
03. Data Extraction
Key details (Name, Phone Number, Postcode, Budget, Job Type) are automatically extracted and pushed directly into your CRM to create a contact record.
04. Triage & Action
Based on the category, the AI either drafts a highly-contextual reply for you to review, auto-replies to a routine question, or alerts the team to an emergency.
Automated Intent Routing.
Watch how unstructured incoming emails are instantly read, categorised, and routed to the correct automated action without human intervention.
About inbox
automation.
How does the AI know how to respond to my customers?
We train the AI on your historical emails, your pricing, your FAQs, and your business rules. It learns your tone of voice and exact policies, ensuring it responds exactly as your best customer service agent would.
Does it send emails automatically or do I review them?
You choose. For low-risk, routine enquiries (like 'what are your opening hours?' or 'do you cover this postcode?'), it can auto-reply instantly. For complex sales enquiries, it drafts the perfect response and leaves it in your 'Drafts' folder for you to click send.
Can it book appointments directly?
Yes. The AI can read the customer's intent, check your team's live calendar, and reply offering specific time slots. When the customer confirms, the AI books the meeting and sends the invite automatically.
What happens if a customer sends an angry email or an emergency request?
The AI is trained on sentiment analysis. If it detects an angry tone, a complaint, or an urgent keyword (e.g., 'leak', 'emergency'), it immediately flags the email as high-priority and sends a notification to your management team.
Will it mess up our existing inbox folders?
No. The system connects to your existing inbox (Office 365, Gmail) via API and works quietly in the background. It can automatically tag emails, move them to specific folders based on intent, and draft replies without altering your base folder structure.
Stop missing leads in
your inbox.
Book a free discovery call to map out your incoming email flow and see exactly how AI can handle your first responses.
Book a discovery call